Careline service for independent living

The CCTV and Careline service is there to look out for Slough residents and offer a level of reassurance.

The council’s Careline service means residents who have signed up have individual alarms which connect using the phone line to a 24 hour centre in Slough where professional help is always at hand.

The service is perfect for vulnerable or elderly people or people living alone. When the alarm is activated, depending on the nature of the problem, Careline staff can contact designated relatives or friends, or the emergency services if necessary.

Peter Webster, CCTV and Careline centre manager, said: “Careline is all about independent living for vulnerable and elderly people, and it works really well.”

At the end of last year, we hosted a tweetathon on Twitter to highlight the range of issues the council deals with in a day.

Here are some of the Careline and CCTV tweets from the day, which really show the range of ways Careline can help.

  • Our Careline responder service has just gone out to help a 72 year old lady off the floor after she pushed her alarm following a fall. She's all OK and just needed help getting up so thanks to the responders, no need to bother @SCAS999 (South Central Ambulance Service).
  • Our Careline - alarm monitoring - team has called six of their older and vulnerable clients today to wish them a happy birthday; including one gentleman who told us it was the only call he'd had that day.
  • A lady is able to come home from hospital tonight as Careline will quickly replace her lost pendant which she can use to call for help. The Careline user wouldn't have been allowed home without the pendant.
  • Our Careline responder service has been out to one elderly lady this evening after her carer fell ill and couldn't come round. One push of her alarm and our team are out to her home to help her get comfy in bed for the night.
  • Our CCTV control centre will be monitoring the cameras throughout the night as always, but that's not all they do. Since 1 Nov they've answered 58 anti-social behaviour hotline calls, provided police with 47 DVD evidence packs and dealt with 169 incidents.

The target for Careline is to answer 98.5 percent of calls within one minute, but the team’s rate is better, with calls answered on average within five seconds.

There are currently 2,120 registered users of the service, which was first launched in Slough more than 30 years ago.

Vulnerable and elderly residents can request an assessment to see if they are eligible for funding of their service by adult social care, or they can request a free trial of the Careline system to see how it can support them to live independently at home.

If they decide to become a permanent client, there is a quarterly charge of £44 for the 24/7 service.

Please call Careline on 01753 535622 for an information pack or to discuss your needs.


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