Citizen

Going Local

From the summer, you will no longer need to travel into the town centre to get advice from our customer service team - they will be in your local area.
As part of our transformation, we will be moving our ‘front of house’ from the of the borough out to local areas; Britwell, Cippenham, Langley and Chalvey.
As well as borrowing books, using computers and catching up with the local news, you will be able to get benefits and council tax advice, blue badge information and applications, welfare and general advice and information and more at The Britwell Centre, Langley Library, Cippenham Library and the brand new community centre in Chalvey.
And there will be a point in the centre of town for local residents as well. Work is taking place between now and then to rearrange the current buildings so we can bring our services into local areas.
The local advice centres are part of the council’s OurFutures transformation programme which is changing the way the council works; putting our residents and customers at the heart of everything we do, improving our processes, making it easier to work with us, placing our resources where they can do the most good and making the borough work for everyone.
Joe Carter, director of transformation, said: “For a long time residents have told us they would prefer to be able to access the council nearer where they live, from home, at a time convenient to them.
“As well as improving our online service so people can help themselves 24-hours a day, we are moving our advice centres out of the middle of the borough and into local areas.
“We will be continuously looking for more opportunities to work closely with residents and our partners to bring local hubs into neighbourhoods.”

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